Welcome to LuXclusive!

The following Terms and Conditions shall apply to your use of the Website owned and operated by LuXclusive, a company incorporated under the Companies Act, 2013 and having its registered office at Chennai (hereinafter referred to as “LuXclusive” / “We” / “Us” / “Our”) through its website (www.chennaiflorist.com) (hereinafter referred to as “Website”) under the brand name ‘LuXclusive’, that inter alia allows its users to browse, select, and order a gifting item for their loved ones, relative, friend, family member, or recipient as per the request of the user. LuXclusive provides this Website to customers in accordance with these Terms and Conditions. The customers hereinafter have been referred to as “You” / “User” / “Your”. These Terms and Conditions, along with the Terms of Use, Disclaimer, and Privacy Policy, govern the relationship between the customers and LuXclusive.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, read with Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020, that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of this Website.

These Terms and Conditions, together with the Terms of Use, Disclaimer, Privacy Policy, and all other additional terms and conditions and policies posted on the Website (collectively referred to as “Terms and Conditions”), constitute a legally binding agreement between the user of the Website and LuXclusive, being the owner of the Website. Please read the Terms and Conditions carefully before proceeding, as by completing the registration process and/or by using the Website, you signify your agreement with these Terms and Conditions. If you do not agree with any of these Terms and Conditions, then please do not access the Website and/or complete the registration process on the Website. In case of any discrepancy between these Terms and Conditions and any other content on the Website, these Terms and Conditions shall prevail. By confirming your acceptance of these Terms and Conditions, you hereby

(a) represent and warrant that you are entitled to enter into an agreement with the Company and that no other person is accepting these Terms and Conditions on your behalf; and (b) accept the provisions of these Terms and Conditions and your responsibilities and obligations in all aspects related to your use of the Website and buying the products/services. If you confirm these Terms and Conditions as an employee, agent, contractor, or other representative of any entity, you hereby represent and warrant that you have the right and authority to validly bind such an entity. LuXclusive reserves the right to add on or discontinue any services from its Website at its discretion.

As part of the Website, LuXclusive may provide certain tools or guidance for the benefit of its users to facilitate and support the selection, configuration, and purchase of the products/services through the Website. Any information or guidance which may be provided by LuXclusive to its users is solely for information purposes and the users, at their own discretion, may decide to follow such guidance.

LuXclusive retains the right at any time to deny or suspend access to any or all sections of/services provided through the Website to any user, who LuXclusive believes, has violated any of the provisions of these Terms and Conditions.

LuXclusive shall be responsible for fulfilling your orders (either directly or through its delivery partners), including but not limited to issuing invoices, and delivering products to recipients, and in no event shall any of its affiliates, directors, representatives, officers, consultants, or employees be responsible for transactions made on this Website.