No returns are allowed. However, if the product received is damaged, defective, or incorrect, please report the issue to our customer support team within 48 hours of delivery, including an image of the item delivered. Our team will contact you for additional details if required.

You may choose one of the following options:

1. Get the product re-delivered
2. Opt for a refund in the form of a gift certificate (refunded within 24 hours)
3. Receive a refund in the original mode of payment (amount will reflect in your account within 7-10 working days according to standard banking timelines)

Refunds are not offered in the following cases:

• If flowers, plants, cakes, sweets, or any other perishable items are delivered to an incorrect address provided by the sender.
• If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.
• If product quality concerns are caused by improper handling of the product.

Note:

• Complaints need to be made within 48 hours from the time of delivery; after this period, we will not be able to register any complaints.
• Complaints against non-delivery need to be made within 15 days from the date of delivery; after this period, we will not be able to register any complaints.
• For quality purposes, we might need to arrange a reverse pickup of the product before we can arrange for a redelivery.
• We do not accept any requests for product exchanges.
• In the event that we are unable to supply all or part of your order (the product or any substitute product), we shall notify you as soon as possible and reimburse your payment for the undelivered portion.

Online refunds will be processed by LuXclusive upon confirmation through email or phone call to the customer. Once the refund is processed by LuXclusive, it takes 10 to 15 business days to reflect in your account according to standard banking timelines.